Política de reembolso

At Sorevya, customer satisfaction is important to us. We aim to provide a clear and convenient return experience for every customer.

This Return & Refund Policy explains our return period, eligibility requirements, return process, refund procedures, and related information for purchases made through www.sorevya.shop.

For additional information, please review our Shipping Policy and Payment Policy.

1. 14‑Day Statutory Right of Withdrawal In accordance with Spanish consumer protection legislation, you have the statutory right of withdrawal of 14 calendar days starting from the day you receive your order, without giving any reason. Within this period you may notify us of your wish to withdraw from the purchase contract.

2. Extended Voluntary Return Period Beyond the legal 14‑day cooling‑off period, Sorevya offers an additional voluntary return window. You may submit a return request within 30 days after delivery of your order. Voluntary returns are subject to item‑condition rules below and do not supersede your statutory 14‑day withdrawal right.

3. Return Eligibility Requirements To be eligible for a return, items must be:

Final‑sale items, personalised goods and hygiene‑related products are excluded from returns, as permitted by applicable law.

4. How to Submit a Return Request To start your return process, please contact our customer service with your order number and return reason. We will send you clear instructions for sending back goods. Do not send items back without prior notification.

5. Return Shipping Costs If you exercise your right of withdrawal or voluntary return for non‑defective goods, return shipping costs shall be borne by you. If goods arrive defective, damaged or incorrect due to our error, Sorevya will cover reasonable return shipping expenses.

6. Item Inspection Once we receive your returned parcel, our warehouse will inspect the condition of the items. If products show signs of wear, damage or missing tags caused by the customer, we reserve the right to refuse the return or apply partial refund.

7. Refund Processing Rules After successful inspection, we will process your refund within 14 calendar days from receiving your returned goods, in compliance with Spanish regulations. Refunds will be issued to your original payment method. No extra fees will be charged for refunds.

8. Partial Refunds Partial refunds may apply under circumstances such as used item condition, missing accessories, or partial‑order returns.

9. Exchanges If you prefer an exchange instead of refund, please note it in your return request. Product availability will be checked by our team. Additional shipping fees may apply for exchange shipments.

10. Damaged & Defective Items Upon Receipt Please inspect goods immediately upon delivery. Report damaged, defective or wrong items within 48 hours after receiving the parcel, and provide photos of product and packaging. We will arrange appropriate solutions including refund, re‑shipment or compensation.

11. Non‑Returnable Items The following categories cannot be returned: final‑sale clearance goods, custom‑made / personalised products, items with removed original tags, hygiene‑sensitive articles.